Privacy Policy
Effective Date: 01-03-2021
Introduction
At Ginger Hotels, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This privacy policy outlines our practices concerning the collection, use, and protection of personal information. By accessing our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect and process various types of information, including:
- Personal Identification Information: Name, address, email, phone number, date of birth, and identification documents.
- Booking Details: Room preferences, stay dates, payment information, and any other details necessary to process your reservation.
- Transaction Information: Records of payments and other financial details related to transactions with us.
- Communication History: Any communication or feedback you provide through surveys, comments, or customer support interactions.
- Device and Usage Information: IP address, browser type, operating system, pages visited, and other online identifiers.
2. How We Use Your Information
We may use your information for the following purposes:
- Booking and Reservation Management: To process and manage your booking, including sending confirmations, notifications, and relevant updates.
- Customer Support: To respond to inquiries, requests, or complaints, and to provide efficient customer support.
- Improvement of Services: To evaluate our services, conduct research, and enhance our products and offerings.
- Marketing and Promotions: To send you promotional offers, special deals, newsletters, and other marketing content if you have consented to receive these.
- Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes or enforceable governmental requests.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party service providers (such as payment processors, marketing agencies, and technology partners) who help us deliver services.
- Affiliates: Our affiliated hotels and partners to ensure a seamless guest experience.
- Legal Obligations: Authorities or law enforcement where required by law to comply with legal requests.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or alteration. Despite these measures, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
5. Retention of Personal Data
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.
6. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data.
- Correction: Update any inaccurate or incomplete information.
- Deletion: Request the deletion of your data where applicable.
- Restriction: Limit the processing of your data under certain conditions.
- Opt-Out: Unsubscribe from marketing communications at any time.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You may adjust your browser settings to decline cookies, though this may affect the website’s functionality.
8. Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and significant changes will be communicated to you directly.
9. Contact Us
If you have questions or concerns about our privacy practices or wish to exercise your rights, please contact us at:
Email: contact@gingerbooking.com
Phone: +91 69015 52445
Address: Frichley Hill Rd, Frichley Hills, Tungarli, Lonavala, Kune N.m., Maharashtra 410401